Marine Communications and Traffic Services Centres - Reports

Quarterly Report: August 11 – November 10, 2016


  1. 1. Canadian Coast Guard monitors the performance of the MCTS systems.

    Status: On track
    • From August 11th to November 10th, the technical communities of Coast Guard across all regions have actively responded, in a timely manner, to the MCTS 490 equipment outage reports with the appropriate corrective actions in the analysis and resolution of the issues affecting MCTS services. During this reporting period, 503 independent investigations and resolutions including preventive maintenance tasks were actioned across country.

  2. 2. Coast Guard and Unifor continue to work together in monitoring and resolving technical issues.

    Status: On track
    • A working group, co-chaired by the Coast Guard and Unifor was established and a Terms of Reference (TOR) was agreed upon. The working group meetings will be held on a quarterly basis for the next 24 months.
    • The working group met on January 16, 2017 to discuss the draft of second quarterly report.

  3. 3. Coast Guard is to proceed with the planned closure of the Comox MCTS centre with caution.

    Status: Completed
    • Completed May 10, 2016.

  4. 4. A risk assessment of the consolidation project will be completed on an annual basis.

    Status: On track
    • Compilation of items 4 a) to 4 d) will provide the data for the annual risk assessment.

  5. 4. (a) An assessment of working conditions at the consolidated MCTS Centre;

    Status: On track
    • An audio level analysis will be performed during the busy navigation period of April to September 2017 at Victoria and Sarnia MCTS. In addition, considerations on the use of unidirectional speakers are presently underway.
    • Coast Guard has initiated a MCTS workload analysis to determine the workload on operational MCTS positions at all MCTS Centres which will be completed in December 2017.

  6. 4. (b) An assessment of staffing levels on all shifts, records of overtime and records of staff attrition/turn-over;

    Status: On track
    • The analysis of the staffing levels and overtime has commenced with the compilation of data from August to November, 2016.
    • Overtime amounts for Victoria and Prince Rupert MCTS centres were double than the other two regions during this reporting quarter which can be accounted for in the requirement to provide consolidation training.
    • Several Atlantic region MCTS centres experienced short staffing situations. Coast Guard is working to avoid these situations in the future, including utilizing the national recruiting process as outlined in 4(c).

  7. 4. (c) An assessment of the efficacy of the MCTS officers recruiting process;

    Status: On track
    • A national recruitment process created a pool of 57 partially qualified candidates which is being used to send trainees to the Coast Guard College.
    • All regions MCTS Centres, nationwide, currently have 10 trainees including 5 who graduated on December 15, 2016.
    • A class of 11 will to graduate in February 2017. A new training class which is anticipated to be 12 individuals is scheduled to begin in January 2017.

  8. 4. (d) An assessment of the nature, scope and causes of communications system outages, noting unique and recurring issues;

    Status: On track
    • A total of 490 equipment outage reports were filed this reporting period, of which 65 of these reports related to the MCTS Communication Control System (CCS). This represents an average of 22 CCS related issues per month, which is an improvement from the previous reporting period.
    • Coast Guard continues to monitor and respond to equipment outages reported by MCTS Centres across the country. Over 50 per cent of site outages were caused by third party telecommunications issues. Various routine maintenance and corrective work has been performed by Coast Guard technicians at the remote radio sites and at the MCTS Centres. 
    • Data on all MCTS systems is collected at the 12 centers and at regional technical service centers ensuring national monitoring and coordination of efforts on solutions. 

  9. 5. Reports compiled by the post-consolidation assessments (included in Recommendation 4) to be submitted to the minister of Fisheries and Oceans, the Coast Guard and the House of Commons SCOFO on a quarterly basis for the next 24 months.

    Status: On track
    • All reports will be submitted to the Minister of Fisheries and Oceans and the Canadian Coast Guard and the Clerk of the Standing Committee on Fisheries and Oceans.

  10. 6. Fisheries and Oceans Canada establishes a mechanism for continuous feedback from stakeholders on the overall performance of the MCTS system across Canada and be part of the department's annual performance report.

    Status: On track
    • The National and Regional Marine Advisory Boards will be used as a forum for continuous feedback. A standing agenda item will be MCTS performance.